Frequently Asked Questions

If you have any further questions please Contact us

Getting Started

Why must I login every 30 days?

This is a security feature. We require this so that in the case of an unexpected event, illness or death, that your EndPlan is released to your Executor in a timely manner.

Security

What do you do for privacy and security?

We understand that we are storing your sensitive data and protecting it is our highest priority.

By design, our business model is “privacy-friendly”. We charge you a subscription so we don’t have any business motivation to sell your information to 3rd parties or for advertising. Here’s our Privacy Policy.

EndPlan employs the latest Bank-Level Security practices and industry-leading encryption standards.

What is end-to-end encryption?

End-to-end encryption makes the data encrypted or unreadable by the very service or the app you used to create it, because the app simply doesn't hold the keys to decrypt it. It’s only readable by the user who holds the key to decrypt it and no one else. That's you.

What happens if I lose my password?

Today if you lose your password, you will have to contact us at EndPlan to reset it. Since we only store encrypted version of your data, without your password, we cannot acces it. Therefor you will have to re-enter your information.

We are working hard to extend our security to allow you to securely recover your password. Let us know if this is an important feature for you.

We also allow you an easy download option to backup all of your EndPlan offline. This can be considered as an extra security feature in case of a loss of password. You will then be able to easy reupload all of your information.

Can anyone at EndPlan or a hacker look at my data?

No! Never! As user of EndPlan ourselves, we understand that privacy is a key feature of our product offering and will never change that.

Can I use 2FA?

We are working on bringin this to our users at the earliest date possible. Please drop us a note with your preferred method.

Privacy and Data

Do you sell any of my data?

We do not have access to any of your data, ever. Because we can't access it, we can't do anything with it.

We generate our revenue by providing you with the best service possible and having your trust. We will never sacrifice this.

How can I delete my data?

If you login to your EndPlan and delete individual entries these will be removed before encryption happens. Thus it will never even sit in an encrypted format on our servers again.

Also if you chose to delete your account. We never store any of your EndPlan or data.

Are you GDPR Compliant

Yes. We take data and Privacy very seriously and are 100% compliant with GDPR regulations

Billing

Why do you charge?

We have a strict policy of: No spying, no ads, no selling data - we make money when you subscribe. That's it, open & honest.

Take control of your lifetime wealth

Long term security and manage private data safely from any location or device.

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